Are your key organizational units operating efficiently and effectively? How do you know whether you are getting the most from your resources, taking appropriate advantage of the latest technology or delivering institutional services in the best possible way? We can help your institution to review processes, analyze expected and realized results, and assess customer satisfaction. Then, based on these findings, we can help you to develop and implement changes to increase your organizational effectiveness and efficiency. With major change efforts such as process redesign or organizational restructuring, we work closely with your staff to ensure that those who will be most affected by changes in the work environment are deeply involved in the process of analysis, assessment, and work redesign.