All Stevens Strategy clients are asked to rate Stevens Strategy on a numerical scale for our performance in all service components for each project. The scale is from 1 to 10: 1 is “not Satisfied at All” and 10 is “Completely Satisfied.” Following is the tabulation of all the results to date.
|Client Satisfaction Survey Results:|
|9.40||Overall project success|
|9.45||Overall project management|
|9.41||Documentation and other resources provided|
|9.65||Adherence to deadlines/timeliness|
|9.76||Billing and administrative services|
|9.34||Value of services compared to price for services|
|9.33||Other: Client Designations*|
|9.46||Overall Average Score|
*Availability, Collaborative Abilities, Friendliness, Interpersonal Skills, Knowledge of Culture of Higher Education, Personal Integrity, Professionalism, Responsiveness to Critique.